Privacy Policy
Effective Date: 01/01/2025

At Pediatric People PLLC (“we,” “our,” or “us”), we value your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you interact with us, including through our website, patient portals, forms, SMS communications, and in-office services.

1. What Personal Information We Collect
We may collect the following types of personal information from you:

  • Contact information (e.g., full name, phone number, email address, mailing address)
  • Patient demographic details (e.g., date of birth, sex, insurance information)
  • Health-related information (e.g., symptoms, treatment history, vaccination records)
  • Payment information (e.g., credit card details, billing address)
  • Communication preferences, including SMS opt-in status
  • Technical data (e.g., IP address, device type, browser type when visiting our website)

2. How We Use Your Personal Information
We use the information we collect to:

  • Provide medical care and related services
  • Schedule and confirm appointments
  • Send appointment reminders, health updates, and other relevant notifications via SMS or email
  • Manage billing and insurance claims
  • Respond to inquiries and customer support requests
  • Maintain internal records and comply with applicable laws and regulations
  • Improve our services, website functionality, and patient experience

3. Who We Share Your Personal Information With
We may share your personal information in the following cases:

  • With third-party service providers that help us deliver healthcare, payment processing, and IT support services. These entities are contractually required to protect your information.
  • With insurance companies, as necessary for claims and eligibility verification.
  • When required by law, such as in response to court orders or public health mandates.
  • With your consent or at your direction.

Important Note: SMS Consent
SMS consent is not shared with third parties or affiliates for marketing purposes. Your mobile phone number and SMS opt-in status are used strictly to communicate with you directly regarding your care, appointment reminders, and administrative notifications.

4. Your Choices and Rights
You have the right to:

  • Access or update your personal information
  • Withdraw SMS or email communication consent at any time
  • Request deletion of your personal data, where applicable
  • Ask questions or lodge complaints about our privacy practices

To exercise any of these rights, or for questions regarding this policy, please contact us at:

Pediatric People PLLC
11955 Dallas Parkway, Suite 400, Frisco, Texas 75033
214-396-5200

We reserve the right to update this Privacy Policy at any time. Updates will be posted on our website with the date of revision.

SMS Terms of Service

By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from Pediatric People. This includes SMS messages for appointment scheduling, appointment reminders, post-visit instructions, lab notifications, and billing notifications. Message frequency varies. Message and data rates may apply. See privacy policy at https://pediatricpeople.com/privacy-policy/. Message HELP for help. Reply STOP to any message to opt out.