Employee Development and Growth – Providers

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Name: Pediatric People
Price range: $

CLINICAL PERFORMANCE & SKILLS*

	Unsatisfactory	Needs Improvement	Meets Requirements	Exceeds Requirements	Outstanding	N/A
Overall clinical and technical skills
History taking skills
Physical examination skills
Diagnostic skills
Diagnostic tests ordered, performed and interpreted appropriately
Clinical judgment
Medical management of patients with minor illnesses, acute and chronic health problems, psychosocial issues and / or growth and development concerns
Routine health care
Medical management of difficult cases
Medical knowledge base
Application of knowledge
Procedural skills
Monitor patients’ condition and progress and re-evaluate treatments
Knowledge and use of community resources for patients and families
Knowledge of and referral to specialists
Knowledge of and use of medical resources
Use of resources and personnel in the practice
Relationship with referring providers
New techniques and skills
Continuing education

BUSINESS & RISK MANAGEMENT*

SERVICE*

	Unsatisfactory	Needs Improvement	Meets Requirements	Exceeds Requirements	Outstanding	N/A
Rapport with patients and families
Understanding cross-cultural issues
Meets the needs of the patients and families
Communication with patients and families
Establishes trust with patients and families
Handles difficult situations and/or patients and families
Exceeds service expectations

TEAMWORK*

	Unsatisfactory	Needs Improvement	Meets Requirements	Exceeds Requirements	Outstanding	N/A
Interaction with office staff
Team player
Seeks, accepts and respects input and opinions from other staff and colleagues
Willing to teach and educate other employees
Response to supervision
Leadership

COMMUNICATION*

	Unsatisfactory	Needs Improvement	Meets Requirements	Exceeds Requirements	Outstanding	N/A
All communications reflect the standards of the practice
Listens carefully and asks appropriate questions for clarification
Receptive to suggestions and solutions from others
Interacts in a clear and logical manner, verbally and in writing
Writing mechanics, grammar and punctuation are appropriate
Understanding of HIPAA and appropriate use of confidential information
Has trouble with unfavorable patient feedback

DEPENDABILITY & FLEXIBILITY*

	Unsatisfactory	Needs Improvement	Meets Requirements	Exceeds Requirements	Outstanding	N/A
Punctuality
Break and lunch schedules
Work hours
Unscheduled or unplanned absences
Availability
Flexibility with scheduling
Timely response to requests
Prompt response to email, messages and HF tasks
Completion of charts within 24 hours
Responsibility
On-call duties

QUALITY & ACCOUNTABILITY*

	Unsatisfactory	Needs Improvement	Meets Requirements	Exceeds Requirements	Outstanding	N/A
Efficiency
Quality of work
Safety
Time management
Willing to accept feedback and to act upon it
Realizes strengths, weaknesses and limitations
Follows policies, procedures and protocols
Personal responsibility for actions, including errors
Careful and accurate
Prioritizes

PROBLEM SOLVING*

	Unsatisfactory	Needs Improvement	Meets Requirements	Exceeds Requirements	Outstanding	N/A
Identifies problems and offers suggestions and alternative solutions
Resolves workplace issues and conflicts appropriately

POSITIVE & PROFESSIONAL ATTITUDE*

	Unsatisfactory	Needs Improvement	Meets Requirements	Exceeds Requirements	Outstanding	N/A
Courteous and friendly
Positive tone when speaking to others
Cooperation
Adaptable to changes
Professional demeanor and appearance
Reacts well to stress
Ability to separate home and work

INITIATIVE*

	Unsatisfactory	Needs Improvement	Meets Requirements	Exceeds Requirements	Outstanding	N/A
Prompt implementation of changes in processes when given new information
Seeks additional assignments when other tasks are completed
Brings suggestions and ideas for improvement when discussing concerns with Supervisor
Acceptance of new responsibilities and response to challenges
Organization and maintenance of work space
Functions independently

Unsatisfactory

Needs Improvement

Meets Requirements

Exceeds Requirements

Outstanding

Documentation

Coding and billing procedures

Completion of other clinical and clerical duties (charting, referral process, school form completions, etc)

Knowledge of and support of the practice’s policies and procedures (do you know how to access, have general knowledge of and refer to with questions?)